The fastest help is inside the app: Settings → Support opens the UpHeld assistant, which knows every rule of the app and can send us a message if it can’t solve it.
jayden@upheldcorp.com — we read everything.
The bar is “does this photo show the task being done?” — not photo quality. Blur, low light, and partial views are fine. A photo of something unrelated is rejected no matter how many times you try. Retake it showing the task itself.
Not yet. A missed check-in stays redeemable for 24 hours from its due time — open it and prove it late, and the streak is restored.
Subscriptions are managed by Apple: iPhone Settings → your name → Subscriptions → UpHeld. Deleting the app does not cancel a subscription.
Three ways, always: verify the task with a photo, use an emergency skip (spends one from your monthly quota, keeps your streak), or wait — locks are time-limited and release on their own. The phone app and emergency calling are never blocked.
Email us from the address on your account and we’ll delete it. Verification photos are never stored to begin with.